On the Front Line: Long-Term Care Ombudsmen

Like all our long-term care ombudsman staff, Jimmy is working from home. He is pictured here with his four-legged assistant, Shorty, who participates in Jimmy’s FaceTime calls with nursing home residents.

What happens on a virtual visit?
“I set up calls with the administrators and discuss our role amid the crisis,” says Jimmy. “Although it is not a regular visit, I still am able to see staff engagement as well as the general milieu of the facility based on talking to 4-6 residents total. In many circumstances I am able to make people smile and Shorty, my dog, even likes to be engaged and gets people smiling. It doesn’t occur on every call but he has been helpful. I usually have no problem breaking social barriers but in some instances my dog gives that added push to help someone engage.”

If you have a question or concern about a nursing home, assisted living or other long-term services, give us a call at 513-458-5518, 800-488-6070, ext. 518.
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